Frequently Asked Questions

Everything you need to know about shopping with Marlo the Label.

When will my order be shipped?

All orders are processed within 1-2 business days. Once dispatched, you will receive a tracking number via email to monitor your delivery's progress.

What is your return policy?

We offer returns for store credit or exchange within 14 days of delivery. Items must be in their original condition, unworn, and with all tags still attached.

Do you ship internationally?

Yes, Marlo the Label ships worldwide. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout.

How do I find my correct size?

We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

How should I care for my Marlo garments?

To ensure the longevity of your pieces, we recommend following the specific care instructions on the internal garment label, which usually includes cold hand washing and drying in the shade.